Refund and Returns Policy for Ultrarapic

Effective Date: January 3, 2025

At Ultrarapic, we are committed to ensuring your satisfaction with our Christmas-themed products. If for any reason you are not satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully for detailed information on returning items and obtaining refunds.

Contact Information For any questions or assistance regarding returns and refunds, please contact us:

1. Eligibility for Returns

  • Returns are accepted within 30 days of the purchase date.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging, including tags, labels, and any accessories.

    • Accompanied by the original receipt or proof of purchase.

  • Customized or personalized items, as well as final sale items, are non-returnable unless they arrive damaged or defective.

2. Return Process To initiate a return:

  1. Contact our customer service team at info@ultrarapic.net or (801) 476-7056 to request a return authorization (RA) number.

  2. Package the item securely, including the RA number and proof of purchase.

  3. Ship the item to the following address:

    • Ultrarapic Returns Department 5124 S Ridgeline Dr, Ogden, Utah (UT), 84405

  4. Retain your shipping receipt and tracking number for reference.

3. Refunds

  • Refunds will be processed within 7-10 business days of receiving the returned item.

  • Refunds are issued to the original payment method. If the original payment method is no longer valid, store credit will be issued.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

  • Exchanges are subject to product availability.

  • If you wish to exchange an item, please follow the return process and specify the desired replacement item. Additional shipping charges may apply.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receipt.

  • Provide clear photos of the damage or defect and your proof of purchase to expedite the resolution process.

  • We will offer a replacement or a full refund, including shipping costs, for eligible claims.

6. Non-Returnable Items The following items cannot be returned:

  • Gift cards.

  • Items purchased on clearance or marked as final sale.

  • Perishable goods or consumable items.

7. International Returns

  • For international orders, customers are responsible for return shipping costs, customs, and duties.

  • Refunds for international returns will exclude original shipping fees and any customs or duties paid.

8. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

9. Changes to the Refund and Returns Policy Ultrarapic reserves the right to update or modify this policy at any time. Changes will be posted on our website with the effective date clearly noted.